Please submit your resume in English - we can only consider applications submitted in this language.Minimum qualifications : + Bachelor's degree in a technical area or equivalent practical experience.
The Publisher Customer Care team provides publisher support in 12+ languages across 11 major global offices. The team prides itself on providing support across email and chat channels to our largest and most strategic publisher partners globally.
This is done through a relentless focus on operations and communication with our engineering counterparts, and innovation around our workflow, tooling and customer differentiation.
In this role, you will have the unique opportunity to lead a high performing team and make our publisher support even better.
In this role, you will manage and develop a high-performing team that provides exemplary operational support for our publisher partners who are utilizing our Google Ad Manager and AdSense products while also providing escalation support to our vendor analysts.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally.
Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs.
Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video (https : / / ) .+ Manage excellent operations to provide great customer experience across segments.
Collaborate with gPS, gPTO, Sales, and Product Management / Engineering to set the strategic direction of our services and ensure alignment with our customers' needs.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy (https : / / ) and EEO is the Law.
If you have a disability or special need that requires accommodation, please let us know by completing this form (https : / / ) .