Delivery Lead at MediaMonks BA
Buenos Aires
hace 6 días

We are hiring a Delivery Lead to oversee production and operations for one of S4’s quickly growing accounts. This lead will play a key role in further building our ever growing business and reputation.

Role & Responsibilities

  • As the Delivery Lead, you’ll sit in the senior leadership team and be responsible for the excellent delivery of all of our work.
  • This role analyzes and improves organizational processes, and works to safeguard quality, productivity and efficiency throughout our production cycles.

  • Your focus will be on quality and efficiency and together with our account and production teams, you’ll help to shape new workstreams and the teams associated with them.
  • You’ll deep dive into the client universe to truly understand business needs, identify pain points and map a fitting way to operationalize our team to deliver.
  • You’ll be responsible for resourcing against budgets to ensure we can deliver work at speed, and drive overall project profitability - establishing what gets done and when to make sure projects are profitable and doable, with realistic targets and deadlines.
  • You’ll bring all our in-house talents together to make sure great work is produced, in addition to overseeing processes to scale talent as needed.
  • You’ll focus on scalability by creating training documentation, tools, training sessions, train the trainer workshops and investigate automation where possible.
  • You’ll champion an understanding of how countries within the Latin America region may differ from each other and ensure our work is considerate of these differences.
  • Requirements

  • For this leadership position, we’re looking for someone who has worked within an agency set-up in a delivery or operational leadership role with at least 10+ years of experience.
  • In addition to knowing production details, you have proven experience in producing six- to seven-figure projects for leading brands.
  • Your experience working in a fast-paced production environment has made you fabulous at dealing with stress and phenomenal at reassuring stressed-out senior clients and colleagues.
  • You will have developed long term operational strategies for the businesses you have worked within.

  • You are approachable and good with people. You are a natural connector. You like creative problem solving and thrive when cracking operational challenges.
  • While you consider your inbox your natural habitat, you excel at interfacing with human beings in real-time : you know how to motivate people to get things done, wherever they are in the world.
  • You have proven experience in evolving processes, documentation and workflows to deliver accuracy, consistency and efficiency for our clients.
  • You will have extensive team leadership experience across a cross-section of producer skill sets and levels and worked within a senior management team.
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