We are hiring a Delivery Lead to oversee production and operations for one of S4’s quickly growing accounts. This lead will play a key role in further building our ever growing business and reputation.
Role & Responsibilities
As the Delivery Lead, you’ll sit in the senior leadership team and be responsible for the excellent delivery of all of our work.
This role analyzes and improves organizational processes, and works to safeguard quality, productivity and efficiency throughout our production cycles.
Your focus will be on quality and efficiency and together with our account and production teams, you’ll help to shape new workstreams and the teams associated with them.
You’ll deep dive into the client universe to truly understand business needs, identify pain points and map a fitting way to operationalize our team to deliver.
You’ll be responsible for resourcing against budgets to ensure we can deliver work at speed, and drive overall project profitability - establishing what gets done and when to make sure projects are profitable and doable, with realistic targets and deadlines.
You’ll bring all our in-house talents together to make sure great work is produced, in addition to overseeing processes to scale talent as needed.
You’ll focus on scalability by creating training documentation, tools, training sessions, train the trainer workshops and investigate automation where possible.
You’ll champion an understanding of how countries within the Latin America region may differ from each other and ensure our work is considerate of these differences.
For this leadership position, we’re looking for someone who has worked within an agency set-up in a delivery or operational leadership role with at least 10+ years of experience.
In addition to knowing production details, you have proven experience in producing six- to seven-figure projects for leading brands.
Your experience working in a fast-paced production environment has made you fabulous at dealing with stress and phenomenal at reassuring stressed-out senior clients and colleagues.
You will have developed long term operational strategies for the businesses you have worked within.
You are approachable and good with people. You are a natural connector. You like creative problem solving and thrive when cracking operational challenges.
While you consider your inbox your natural habitat, you excel at interfacing with human beings in real-time : you know how to motivate people to get things done, wherever they are in the world.
You have proven experience in evolving processes, documentation and workflows to deliver accuracy, consistency and efficiency for our clients.
You will have extensive team leadership experience across a cross-section of producer skill sets and levels and worked within a senior management team.