The team : The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service
The Impact : This is a key position in the collections team that is part of the Order to Cash processing division. Timing and accuracy are key contributors for invoicing and collections to insure low delinquency through timely collections and improved revenue.
What’s in it for you : With Client Financial Relations, no day is a dull day. This is a critical and vigorous position that requires one to understand various applications such as Salesforce, Akritiv and Oracle.
One will be responsible for managing collections team with a focus on Russian collections, along with Sanctioned account handling, to ensure that we remain compliant with sanctioned account policies at all times.
Overall supervision of the collections team which includes overseeing team collections strategies, workflow assignments and performing account reviews.
Ensuring adherence to policies and procedures related to payment, cancellation and suspension / termination of customer services
Track and manage customer complaints and escalations
Identify areas of improvement and implement an enhanced process that will help collectors to be more efficient and effective
Work closely with S&P Global management to implement process policies and improvement plan that will contribute to effective collections and reduction of delinquency
Managing ongoing training of Senior Collector and assisting in mutual support and knowledge sharing of the global Credit and Collections team
Execution of special projects concerning collections as required
Monitor performance metrics to ensure collectors are meeting agreed targets
Establishes quality control standards and maintains and enforces them over time
Tracks the rate of success of the entire process and continues to make adjustment when necessary
Perform regular audits of accounts in the portfolio
Responsible for hiring of Senior Collector and Associate Collectors
What We are Looking For :
Excellent verbal and written English communication
3-5 years of experience in collections, accounts receivable or related area
Must be able to manage employees ethically and fairly while still being firm and enforcing company rules
Excellent training skill
Excellent interpersonal, motivational and leadership skills
Excellent problem solving skill
Must have strong problem solving and decision making skills
Must have good critical thinking skills and exercise sound judgement
Commitment to excellent customer service
Strong attention to detail, goal oriented
Ability to prioritize and manage multiple responsibilities and meet deadlines
Advanced knowledge of MS Office Suite including Excel
Knowledge of Akritiv or other collections strategy systems a plus
Working hours from 7 am to 4 pm from Monday to Friday
Only English CV will be taken into consideration