About The Position
Established in 2000, eTeacher Group created and operates leading virtual schools throughout the world. The company specializes in the large-scale operation of online teacher-led classes.
We work with leading professionals every step of the way, from recruiting and developing content, to marketing, sales, and operations.
About the Position :
Our Customer Care Representatives are the first point of contact with our students and are responsible for the BEST first impression!
Their primary responsibility will be focused on assisting new students during the onboarding process as needed with setting up the course, navigating in the online learning platform, help the students to engage and resolve reputation issues.
Applicants should demonstrate excellent verbal and written communication skills as well as exceptional listening skills.
Must have an aptitude for web-based phone and database systems. Proficiency with computers is a must as troubleshooting for technical problems is required.
Accuracy and attention to detail are key. But above all, applicants must be able to manage a high volume of calls while maintaining a professional and positive attitude in order to best assist our customers.
We offer competitive pay based on experience with additional financial incentives.
Responsibilities include :