Customer Care Representative
eTeacher Group
hace 3 días

About The Position

Established in 2000, eTeacher Group created and operates leading virtual schools throughout the world. The company specializes in the large-scale operation of online teacher-led classes.

We work with leading professionals every step of the way, from recruiting and developing content, to marketing, sales, and operations.

About the Position :

Our Customer Care Representatives are the first point of contact with our students and are responsible for the BEST first impression!

Their primary responsibility will be focused on assisting new students during the onboarding process as needed with setting up the course, navigating in the online learning platform, help the students to engage and resolve reputation issues.

Applicants should demonstrate excellent verbal and written communication skills as well as exceptional listening skills.

Must have an aptitude for web-based phone and database systems. Proficiency with computers is a must as troubleshooting for technical problems is required.

Accuracy and attention to detail are key. But above all, applicants must be able to manage a high volume of calls while maintaining a professional and positive attitude in order to best assist our customers.

We offer competitive pay based on experience with additional financial incentives.

Responsibilities include :

  • Perform outbound calls to our customers building a relationship with the customer.
  • You will exceed customer satisfaction, efficiency metrics, and issue resolution targets.
  • Accurate entry of customers’ information into our database.
  • Simultaneously navigate multiple software applications and technologies.
  • Additional administrative duties as assigned.
  • Requirements

  • Trilingual ( English / Spanish / Hebrew) is a must.
  • Good home office working environment (Microsoft Software computer / laptop, quiet space, high-speed internet connection (20MB), a good headset, and ability to activate webcam at all times).
  • Excellent communication and relationship-building skills.
  • Passion for helping others.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving skills.
  • Regular and reliable attendance.
  • Ability to work independently, follow directions, and strong attention to detail.
  • Ability to effectively multi-task.
  • Experience in a call center environment is a plus (training will be provided).
  • Computer skills with Microsoft Office applications are a must.
  • Working knowledge of PC and Mac operating systems is a plus.
  • Flexible availability to help support our 24 / 7 team as needed.
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