Key account Manager
adidas
Martinez AR
hace 6 días

Purpose & Overall Relevance for the Organization :

To support the Key & Field Account business in order to achieve sales and market strategy objectives.

To ensure a reliable, adequate and competitive customer service level for all adidas and Reebok Accounts.

To support the Sales Director in order to achieve departmental goals.

Key Responsibilities :

  • Creating and driving the customer service part of the local sales strategy with a view to achieving departmental and company goals, in alignment with the Sales Director
  • Participate in Wholesale meeting. Provide clarity to sales team on R&R and Processes (i.e. how to process a return or claim)
  • Guaranteeing an updated, efficient and optimal overall Wholesale Order Book and providing constant visibility to Sales management on order book situation, including the following :
  • Representing sales team in 100% meeting lead by OF to review upcoming delays and communicating critical delays to the sales team
  • Providing Sales Order forecasting to Inbound for logistic warehouse planning
  • Ensuring a reliable and professional service level as well as by means of functional leadership of the team and development of necessary key skills of the customer service team members.
  • Monitoring KPIs of the performance of the CS team

  • Shaping, continually optimising and documenting the Key & Field Account CS processes while taking the interests of the company and the customer into account
  • Approving returns or claims requests according to authorization matrix, always ensuring the compliancy of the process is respected in the market
  • Representing the interests of the sales department vis-à-vis responsible persons of other departments (local, region or global) by working as a customer service representative in key projects for the company
  • Others : Working as a key user and / or tester in system- and process-based IT projects, as well as updating and adapting the test scenarios
  • Key Relationships :

    Knowledge Skills and Abilities :

  • Experienced in job and fully qualified / trained
  • Combined broad theoretical and practical knowledge incl. company policies and practices
  • Strong competence with various tools, procedures, etc
  • Requisite Education and Experience / Minimum Qualifications :

  • 5 Years experience
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