Performance Analyst
Rosario, AR
hace 5 días
source : DirectEmployers Association

Position Purpose & Summary Cargill Business Services(CBS) is a global organization that envisages the accelerated use of sharedservices.

Its purpose is to bring a smarter, more efficient approach to how weprovide shared services to Cargill. That way business units and functions canfocus on what they do best.

Five functions are in scope - HR, IT, Finance,Transport & Logistics and Strategic Sourcing & Procurement. These services are delivered in centersaround the world, including Bangalore (India), Sofia (Bulgaria), Nanjing(China), San Jose (Costa Rica), Uberlandia (Brazil) and Rosario (Argentina).

This role primarily servesinternal CBS clients and is responsible for producing and analyzing CBS serviceperformance results for one or more CBS functions : Credit To Cash, Record ToReport, Procure To Pay (includes Procure To Order and Invoice To Pay), CTL, HR,IT, Master Data Maintenance, Trade Execution, CBS Core, Service RequestManagement).

The position works closely with global and center operations leadsto identify and drive improvement action based on where performance isbelow-target.

  • Principal Accountabilities 30% Deliver and manage performance analysis, commentary andservice improvement plan (results consumption) + Sustain a data-driven, high-performance culture and maintain strong alignment with GPO, GPM(s), GOL, center / tower operations leads, global / center performance analysts + Perform global, top-down analysis;
  • use data to highlight improvement opportunities to ops leads + Facilitate and maintain service improvement plans + Coordinate / deliver commentary and provide coaching as needed + Understand the service delivery processes and corresponding metrics for the function very well + Provide visualization design requirements and mockups 30% Manage CBS performance metrics, data, dashboards (resultsproduction) + Manage metric index and definitions for the function + Maintain data product inventory, data provider list + Simplify, rationalize and govern data products + Ensure data products are easy-to-find, easy-to-use, and trustworthy + Provide stakeholder training / education on available dashboards + Ensure data product solution sustainability (documentation, knowledge transfer, no single points-of-failure) + Lead / fulfill requests for new or enhanced data products 15% Produce performance results + Adhere to cycle calendar + Source and structure data, adhere to data collection / extraction standards + Visualize results on dashboards 10% Manage portfolio of performance managementwork / projects / operations + Maintain priority list of active, backlog, complete work + Ensure priority alignment with global ops lead + Lead performance product team to receive and fulfill incoming new requests 10% Maintain strategic alignment with otherdata & analytics teams / people (ex : in functions) + Understand data lake maturity and plans + Ensure CBS is adequately trained on what's in existing lakes + Pursue opportunities for alignment, efficiency + Ensure clear scope, roles, responsibilities 5% Support delivery of service performance content + Create alignment between what global lead needs to share with stakeholders and available data products, commentary, and improvement plans + Deliver content at required frequency Education, Experience, Skills + Bachelors degree in MIS, business intelligence or analytics, computer science, accounting / finance, related discipline + 3 years experience in service operations, service performance management, and / or data & analytics + Beginner / Intermediate PowerBI (or equivalent) development skills + Experience in defining metrics, sourcing / managing data, designing data visualizations + Experience in data analysis and story-telling + Clear and succinct communicator, verbal and written + Logical, organized, detail-oriented, analytical + Able to influence change and challenge with global / center leaders + Strong initiative, drive, motivation, curiosity + Able to navigate ambiguity, trust but verify + Growth mindset and passion for continuous learning + Fluent in English, other languages a plus Preferred Qualifications + Deep knowledge of the end-to-end business process and service delivery process for one or more of the functions listed above in the position summary + Experience working in a shared services organization + Experience extracting / managing data from systems like SAP, JDE, Remedy, RemedyForce, Taleo, MyHR + Proficiency in Microsoft Office (Excel, Word, PowerPoint, Project, Outlook);
  • advanced proficiency in Excel Equal Opportunity Employer, including Disability / Vet. At Cargill, everyone matters and everyone counts.

    Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect.

    As such and in alignment with our Guiding Principles, Cargill's long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.

    Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.

    Notice to Recruiters and Staffing Agencies : Cargill, Inc. and subsidiaries ("Cargill") have an internal recruiting department.

    Please review this notice.US Employment Resources : Equal Opportunity Employer, including Disability / Vet.

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