Associate, FIG Client Operations (S&P Global Market Intelligence)
The Role : Associate, FIG Client Operations.
Grade (relevant for internal applicants only) : 7
The Location : Buenos Aires
Work schedule (Time shift) : Availability to cover 11am-8pm / 12pm-9pm shifts.
And an average of 6 -8 weekends in a calendar year depending on the business need. Weekends shifts will be staggered getting 2 consecutive days off during the weekdays.
The Role : This is an entry level position at a fortune 500 company operating in the business intelligence space. The associate will field client concerns, diagnose issues and provide solutions.
You will work across different divisions of the company providing you great insight into how S&P Global provides our clients with a world class product.
The Team : We’re a global team that is responsible for supporting and training our diverse clients on the Financial Institutions Group (FIG) solutions available on S&P Global Market Intelligence by holding investigative conversations & driving product usage and revenue.
Being present in the US, Philippines, India, Pakistan and United Kingdom makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research and develop technical skills.
You will also work with different teams inside the organization across many functional areas (Sales, Relationship Management, Technology, Content & Industry Research etc).
The Impact : Our relentless pursuit of excellence results in deep relationships with clients and helping them get the most out of our business intelligence tools.
Your regular day would require you to answer client queries and being an advocate while showcasing your vast knowledge of our tools, data and the industries we cover.
What’s in it for you : We’re looking for an associate to join our team of tech-savvy, client-focused professionals who support our solutions for FIG users.
The role will further help you in :
Provide client support via phone, email and chats on a daily basis and will address questions related to how we capture, process, and display data
Guide clients on Market Intelligence tools to drive usage and product experience
The associate will become an industry specialist and act as a resource for colleagues and clients across the globe.
Over time the associate will take on additional responsibilities including (but not limited to) leading weekly trainings and hosting / recording client training sessions
What We’re Looking For :
Basic Qualifications :
Preferred Qualifications :
Please apply with your English CV. Recruiting process will be in English
S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.
We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.
Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.
For more information, visit www.spglobal.com / marketintelligence.
S&P Global has a Securities Disclosure and Trading Policy ( the Policy ) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading.
The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings.
Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest.
Employment at S&P Global is contingent upon compliance with the Policy.
Equal Opportunity Employer :
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Only electronic job submissions will be considered for employment.