Customer Care Professional with Advanced German and English Skills - Global New Accounts
American Express
Buenos Aires, Capital Federal, Argentina
hace 4 días

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount.

As the face of the company, you can create positive interactions with our customers every day from curating a unique travel or lifestyle experience to helping them with their everyday needs.

And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

Find your place in service on #TeamAmex.

Main Responsibilities :

  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
  • Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value.
  • Document necessary account information and offer custom solutions that benefit the customer.
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
  • Skills & Qualifications

  • Fluency in writing and speaking in advanced German (B2 or C1 for your reference); English advanced / bilingual is a must (Excluding).
  • This position operates in a Monday - Friday environment and we require availability ranging from 8am-8pm, sometimes holidays or weekends also.
  • Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
  • Demonstrated consultative experience, ability to influence, resourceful.
  • Exceptional listening and relationship building skill.
  • Creative problem-solving, eager to find customized solutions.
  • Experience owning or working in a small business a plus.
  • High school diploma or equivalent required.
  • Bachelor’s degree preferred - Education benefits available.
  • Service vocation to contact customers.
  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

    At American Express we are proud to celebrate and promote Diversity, as well as, committed to the principles of Equal Employment Opportunity.

    Our mission is to continue creating a diverse and inclusive environment, that fully supports your personal and professional development.

    Be yourself, be in American Express.

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