JR SSR Technical Support -Soporte tecnico Bilingue
Martínez, Buenos Aires, AR
hace 3 horas
source : EducacionIT

Please, read before applying :

You must have :

  • At least 1 yr experience in Tech Support
  • Fluent level of English
  • Office location :

  • Martínez, GBA.
  • Company Description

    Our Client is a global leading company in wellbeing, focused on creating the most innovative scents and tastes. Many wonderful products are a creation of their investigators.

    Your responsibilities

  • Involved in Incident, Problem and Service Request Management for remote users
  • Log requestor incidents received by phone, email or other communication channel
  • Provide workarounds and solutions based on Service Level objectives
  • Participate to IM&T Service testing, deployment and stabilization
  • Update and acknowledge tickets logged by requesters and communicate about resolution progress
  • Provide basics end-user training or instruction on workplace services
  • Share support knowledge with peers in the same team and maintain associated documentation
  • Ensure satisfactory customer service
  • You must have :

  • Minimum of 1 year of related experience.
  • Fluent level of English
  • It is a plus :
  • Portuguese
  • Portuguese
  • University Degree in Computer Science or related discipline.
  • Certification / Training in the assigned area will be an added advantage.

  • Prepaga grupo familiar.
  • Semanal adicional de vacaciones
  • Comedor en empresa.
  • Bono anual
  • Descuentos Sportclub
  • Descuentos UADE
  • Semana de navidad (jornada reducida y / o guardias)
  • Actividades de integración
  • Regalo de cumpleaños, programas de reconocimiento por antigüedad, etc.
  • Contratación :

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