The User Experience Analyst will be in charge of researching, tracking and analyzing the use of multiple digital products, generating insights and identifying user needs, in order to ideate and execute many different design approaches to solve end-user’s problems and improve our products usability.
Will also be responsible to follow KPIs, adjust goals and execute plans to achieve them accordingly with the product vision and objectives.
The UXA will also work in multiple workstreams from different projects simultaneously, and work closely with local, regional and abroad technology teams to define, feedback and follow implementations.
MAJOR DUTIES AND RESPONSIBILITIES
JOB RESPONSIBILITY% OF TIME SPENTExecute solutions for pain points that our users encounter along our digital products.40Conduct research and interpret results to empathize with user problems and pain points.
25Construct user flow maps to identify possible opportunities of improvement.15Monitor KPIs and other metrics to produce valuable insights.
10Review and check our live products to identify improvement opportunities about the platforms or other user touchpoints.10
WORK EXPERIENCE REQUIREMENTS
2% OF TIME SPENTDesirable Requirements (Not Mandatory)
3 years in interactive product design as a UI / UX Designer.
Experience working in projects managed with agile methodologies (scrum).
Experience comfortably working and leading multiple product workstreams in parallel.
Ability to interact with technical teams.
Excellent communication skills : oral and written (English and Spanish).
Experience in User Research & Data Analysis.
Experience in using prototype & interactive design tools.
Experience in mapping user journeys.
Proficiency in visual communication.
Deep sense of Empathy.
Ability to understand and communicate the feelings of users regarding a product or service.
Intermediate level Portuguese language (written / oral).
Content distribution market experience.
Experience working on a regional / multicountry context, with multicultural and multilanguage teams.
Experience on the digital media industry working with OTT (AVOD / TVOD / SVOD) and / or Ecommerce / News products.
Bachelor’s Degree in areas such as Product Design, Graphic Design or Digital Media.
Strong knowledge and interest in digital media.
Strong communication skills.
Awareness of Latin America sports & entertainment market.
Strong organization skills.
Commited and creative.
Problem solving and decision making.