Job Description Summary
The Gas Power business provides quick issue resolution for Product Lines; has a need for QRC Engineer with experience working on GE Aeroderivative Gas Turbines.
The successful candidate will be responsible for triaging Aero customer operational issues and / or resolving customer queries during their scheduled working hours.
The candidate will apply their technical expertise and utilizing when possible Remote Monitoring & Diagnostic system (RM&D).
Job Description
Roles and Responsibilities
Technical issues resolution in a timely manner.
Reduce on site services execution jobs by solving technical issues remotely.
Act as technical expert for customers using the remote system and process.
If technical issue cannot be solved remotely, request on site execution in terms of maximizing efficiency and optimizing resources.
Receive, log, resolve issue(s) quickly OR when necessary, forward issues to correct x-function to resolve the issue.
Collecting of fleet issues to support the emergent issue process.
Optimizing of first fix rate via telephone and remote support.
Participation in the 24 / 7 / 365 support shifts per Aero business structure and product line, which includes weekend duty.
Demonstrated ability to represent GE in customer communications.
Demonstrated ability to work with a cross-functional team.
Attend product line trainings for all Aero products to broaden your product line knowledge and expertise.
Position to be located in the Americas region (North America or Latin America)
Required Qualifications
Bachelor's degree from an accredited university with some years’ experience as services technician (Controls / Electrical / Mechanical) on various control panels OR considerable years of previous work experience as services technician (Controls / Electric / Mechanical) on various controls panels
Desired Characteristics
Working knowledge of gas turbine and gas turbine packages.
Considerable years previous work experience as services technician (Controls / Electric / Mechanical) on various controls panels (Woodward / GE MK 5 / 6 / 6e / Fanuc / RX3i)
Strong knowledge of products and services of Aero Gas Turbine product line.
Be able to read and interpret electrical / mechanical flow and instrument diagrams, schematics or other technical documents.
Strong computer skills and advanced user of office package (Word, Excel, PowerPoint)
Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Fluent in local language of your position location of country and working knowledge of English, additional languages would be a plus.
Knowledge on DLE controls
Demonstrated Team Player
Proven interpersonal skills
Self-Starter
Commercial sensitivity with a focus on customer needs
Mechanical, electrical or controls experience with Aero Gas Turbine Products 
