IT Support Engineer
Cognizant
Buenos Aires, Buenos Aires, Argentina
hace 3 días

Responsibilities :

  • Driving & Monitoring Queue for ticket closure.
  • Escalation Tracking and own till closure.
  • Induction and KT to newly joined associates.
  • Responsible for Floor Management parameters.
  • Daily dashboard publishing
  • Operational action points tracking and closure
  • Participation in Project Team outages and provide support.
  • Work on End point compliance (Control parameters AD / AV / MBAM / DA / Avecto / SCCM and ET) and Software Harvesting (unauthorized software uninstallation)
  • Technical support Application software for Desktops / Laptops.
  • Printers and Multifunctional device support
  • Coordinating and Updating Desktops movement ITAM
  • Coordinating with Asset tracker for maintaining asset.
  • Work on issues related to Hardware / Operating system for both Laptops and desktops.
  • Troubleshoot and resolve issues related to Outlook and Communicator.
  • Software Installation based on RAMS request raised by end user
  • Air Watch Support on Phone
  • VNET / Tandberg
  • Hands & Feet support for implementation & Maintenance activity.
  • Location : Almagro, Argentina.

    Shift : Full time in office.

    We offer OSDE for you and your primary family group, a very competitive salary, an annual bonus, and unlimited access to Udemy.

    Additionally, we provide you with all the necessary equipment to work as comfortably as possible.

    There are many other benefits that we are going to share during the selection process

    Join our team!!

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