Customer Service Representative
Mr. Handyman
Lake Oswego, Ubicación: OR, US
hace 4 días

Customer Service Representative - Full Time (Lake Oswego)

We are a local general contractor, "Mr. Handyman", seeking a friendly and outgoing Customer Service Representative for our small office located in the Kruse Way area of Lake Oswego.

The CSR will establish positive, professional relationships with our residential and commercial customers. The CSR answers phones, schedules repair and estimate appointments, provides estimates for labor and materials, and effectively understands the customers' needs.

Prompt, friendly and professional responses to all customer inquiries is essential as well as capturing the correct scope of work requested.

The CSR works independently, is highly organized and detail-oriented, and able to work effectively in a fast-paced office environment.

The CSR will develop positive working relationships with our service technicians, vendors, and other contacts. Industry experience preferred but not required.

Job duties include :

  • Answer phones and schedule appointments
  • Understand customer needs and capture the scope of job
  • Respond to customer inquiries, check email and voice mail, and promptly return calls
  • Coordinate, communicate and review jobs with service technicians
  • Make appointment confirmation and follow up calls
  • Monitor receivables and payables
  • Monitor social media and lead source systems
  • Assist owner and team as needed
  • Requirements :

  • High school diploma or equivalent
  • 3 to 5 years of customer service experience
  • Ability to multi-task and proactively problem solve
  • Highly organized and detail oriented
  • Excellent communication skills
  • Reliable and punctual
  • Strong team player with the desire and ability to work independently
  • Intermediate Microsoft Office user (typing minimum 55 wpm) / Valid Driver's License
  • Construction / Handyman experience preferred but not required.

    Compensation includes : $15 to $18 / hour, bonus potential, paid holidays, PTO, matching 401K, medical / Dental, and other benefits.

    At Mr. Handyman, we perform great work and treat our people and customers with the respect they deserve. We believe in having fun along the way.

    If you are interested in this position, please reply with your resume and cover letter. Your reply should include current contact information.

    First contact will generally be via phone. To learn more about Mr. Handyman, please visit "mrhandyman.com".

    Job Type : Full-time

    For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled.

    They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients.

    Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.

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