Job Description : Job Summary
Job Summary : Responsible for conducting process training, process knowledge tests and training to bridge the process gaps of associates and updating of new process requirements, identify the learning gaps of associates and plan training to address the same
Responsibilities and Duties
Broad Responsibilities / Major Deliverables
On time accurate delivery of Training
Bridge the knowledge levels of associates on an ongoing basis by conducting regular process tests and coming out with the training program
To be a lead trainer for at least three modules and be a back up trainer for others.
Calibrate regularly with Operations and understand the changing requirements
Generate training related MIS
Update / Create Manuals whenever required
Assist trainees through nesting period to make them competent enough to start production
Protecting the confidentiality and integrity of information (client / business related) used in course of work at all time including but not limited to user ids & passwords.
Awareness of access rights to information & information systems.
Reporting information security incidents including but not limited to suspected viruses immediately.
Ensure that critical data in the folders where it can be backed up & same is informed to Technology
Qualifications and Skills
PERSON SPECIFICATION :
Qualification : Should be a graduate
Experience : Should have 3 years experience in training
Candidates with excel and power point knowledge will be given preference
Strong presentation Skills
Process & Quality Orientation
Must be fluent in English, Hindi & Average proficiency in vernacular language as per location
Only BPO experience is mandatory ( 2 to 7 years )
Aptitude : Computer Savvy, Interest & passion for Training.
Key Competencies : Process driven, Innovative, Strong communication and Interpersonal skills.
Salary : 150,000.00 to 500,000.00 / year
work : 2 years (Preferred)
total work : 2 years (Preferred)
Provident fund (PF)
Company Cab / Shuttle service
Phone / Internet reimbursement
IT Operations & Helpdesk