Delivers Process/Product/Soft Skill Training- Designation: Trainer
Conneqt Business Solutions Limited
Salt
hace 3 días
source : Monster

Job Description : Job Summary

Job Summary

Job Summary : Responsible for conducting process training, process knowledge tests and training to bridge the process gaps of associates and updating of new process requirements, identify the learning gaps of associates and plan training to address the same

Responsibilities and Duties

Broad Responsibilities / Major Deliverables

  • On time accurate delivery of Training
  • Bridge the knowledge levels of associates on an ongoing basis by conducting regular process tests and coming out with the training program
  • To be a lead trainer for at least three modules and be a back up trainer for others.
  • Calibrate regularly with Operations and understand the changing requirements
  • Generate training related MIS
  • Update / Create Manuals whenever required
  • Assist trainees through nesting period to make them competent enough to start production
  • Protecting the confidentiality and integrity of information (client / business related) used in course of work at all time including but not limited to user ids & passwords.
  • Awareness of access rights to information & information systems.
  • Reporting information security incidents including but not limited to suspected viruses immediately.
  • Ensure that critical data in the folders where it can be backed up & same is informed to Technology
  • Qualifications and Skills

    PERSON SPECIFICATION :

    Qualification : Should be a graduate

    Experience : Should have 3 years experience in training

    Attributes :

  • Candidates with excel and power point knowledge will be given preference
  • Strong presentation Skills
  • Process & Quality Orientation
  • Must be fluent in English, Hindi & Average proficiency in vernacular language as per location
  • Only BPO experience is mandatory ( 2 to 7 years )
  • Aptitude : Computer Savvy, Interest & passion for Training.

    Key Competencies : Process driven, Innovative, Strong communication and Interpersonal skills.

    Salary : 150,000.00 to 500,000.00 / year

    Experience :

  • work : 2 years (Preferred)
  • total work : 2 years (Preferred)
  • Education :

  • Bachelor's (Preferred)
  • Benefits :

  • Health insurance
  • Provident fund (PF)
  • Company Cab / Shuttle service
  • Phone / Internet reimbursement
  • Industry :

  • IT Operations & Helpdesk
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