Customer Support Associate - German Speaker
Gloucestershire County Council
Buenos Aires, AR
hace 4 días

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. !

Key Responsibilities & Tasks

  • Provide inbound and outbound (phone, email, web form, chat, community) application / functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers.
  • Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments.
  • Support customers with functional questions displaying exceptional customer service, knowledge and oral / written communication skills.
  • Obtain detailed and accurate information relating to the business impact of customer's technical issues utilizing effective questioning techniques.
  • Seek out opportunities to add value to customers during all interactions.
  • Diagnosing and anticipating current and future customer learning needs and provide assistance with both.
  • Skill set required

  • Customer focused.
  • Excellent communication skills.
  • Capable of following specific instructions in order to assist our customers.
  • Open to work with colleagues across the globe.
  • Multitasking.
  • Collaborative and team player.
  • Experience & Education Requirements

  • Experience in Customer Service is a plus.
  • Language :
  • Fluent English.
  • Fluent Spanish.
  • Advanced German.
  • We are SAP

    SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

    Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

    As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

    Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

    At SAP, we build breakthroughs, together.

    Our inclusion promise

    SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.

    At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

    We ultimately believe in unleashing all talent and creating a better and more equitable world.

    SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.

    If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Americas : or , APJ : , EMEA : .

    EOE AA M / F / Vet / Disability :

    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

    Successful candidates might be required to undergo a background verification with an external vendor.

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