Regional Senior Avaya Voice Engineer
AXA Bank
BUENOS AIRES, BUENOS AIRES, ARGENTINA
hace 1 día

Description

n AXA Partners Argentina we are looking for a Senior Avaya Voice Engineer who will be part of a regional team and will be responsible for providing, planning, analyzing, designing, developing, implementing, and controlling large, complex Voice Technology solutions.

Key Responsibilities :

  • Responsible for making sure all collaborators and providers comply with information security regulations, and communicating any risks or incidents.
  • Participate in long range planning and ensure those plans are consistent with business objectives for resiliency, disaster tolerance, and regulatory compliance
  • Work closely with operations, Infrastructure and Security teams among others to ensure new projects are delivered with highest quality and in a timely manner.
  • Analyze and solve complex technical issues with minimal supervision
  • Provide Tier 2 & 3 support of telephony infrastructure and Call Center Applications Comply with established voice system architecture, methods, regulations, standards, practices and participate in their creation
  • Qualifications

    Skills & Experience :

  • 5 years experience on similar position.
  • Avaya Aura Elite MultiChannel, Session Border Controller (SBC).
  • Avaya Experienced Programming CM, SM, Session Manager, Experience Portal, CMS, Call Center Elite, Aura Contact Center
  • Call Recording.
  • Softphones
  • Experience with Contact center design and function.
  • Experience in Help Desk style operations.
  • Understanding of Network Architecture and Operations.
  • Advanced / Bilingual English
  • Excellent communication skills (oral, written and presentation), organizational and collaboration skills
  • Strong desire for creativity and innovation; strong technical leadership abilities
  • Proven ability to maintain leading edge skills in a rapidly changing environment.
  • About AXA

    AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management.

    AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

    Our mission : Empower people to live a better life.

    Our values : Customer First, Courage, Integrity and One AXA.

    AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

    AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

    Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

    What We Offer

    By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

    Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

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