Workload Automation is a single point of control for planning, executing & monitoring disparate applications in a distributed and complex IT environment.
With EY’s complex infrastructure, workload automation has been, and will continue to be, a critical service for scheduling a wide range of processes on a variety of systems across 3 global datacenters and beyond.
Workload Automation Team is a 24x7 support system. Members are responsible for monitoring, troubleshooting / escalating workload issues, creation / modifications and deployment of automated workloads in development, acceptance, and production environments.
There are Eight Control M servers controlling over five thousand agents around the world, managing approximately 35K jobs daily.
What are you going to do?
Ownership of the workload automation environments to included, but not be limited to : Proactive monitoring of automated processing and taking action on processing failures, various alerts and general work flows within the workload environment.
Creating tickets, escalation and documentation of workload processing issues as directed by PSP, or specific instructions embedded in job definitions, mitigating any impact Service Level Agreements and Stakeholders.
Managing the batches during planned activity windows involving application enhancements / deployments, disaster recover exercises, password updates, OS and DB patching and monthly reboots.
Creating and decommissioning of schedules, following documentation and department protocols.
Code / application migration and data fix script execution on Unix / Linux and Windows platforms.
Creating and maintaining documentation for supported environments.
The role requires the individual to operate as a Subject Matter Expert (SME) within their scope of the workload automation solution providing level 3 production support.
This requires the individual to work closely with the sub-team lead for workload automation.
Use of their Subject Matter Expert (SME) knowledge in both Control M desktop and Enterprise Manager to provide fault tolerant schedules and alerting.
Provide input to our clients in regard to changes to the workload processing when better practices are identified.
Seeking various automation opportunities where ever possible, utilizing various EY supported tools .
Reviewing Service and Incident tickets and working with support in managing batches in production and non-production environments.
Work with application support teams to further escalate issues to management when system availability and Service Level Agreements are in jeopardy.
What do we need from you?
Bachelor’s degree in computer science or a related discipline, or equivalent work experience.
Minimum of 3 years’ experience in workload automation environment (operations and design)
Proficient with Control-M Desktop and Enterprise Manager workload automation software- Version 9.0
Intermediate knowledge on BIM, AFT, SAP, Self Service within Control-M and SFTP
Basic knowledge to navigate through various OS systems and execute scripts (Windows, Unix, Linux, Oracle / SQLPlus), and basic programming a plus.
Ability to diagnose, troubleshoot and resolve incidents and manage the ticketing queue (i.e. Service Now or any other ticketing platform)
Proficient with MS Excel, Access, Word, Outlook, Visio, Sharepoint and Service Now
Additional Skills Requirements :
Strong communication and interpersonal skills
Strong critical thinking skills
Strong understanding of IT
Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
Customer orientation and responsiveness
Ability to deal efficiently with escalations and difficult situations / people under pressure
Outstanding self-management, influence management , information presentation
English language skills - excellent written and verbal communication
Experience working in a global IT environment
Basic project management and reporting skills
Flexibility in work schedule to accommodate business needs.
ITIL training a plus Shift : from Tuesday to Saturday from 4PM to 1AMLocation : Microcentro EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.