Workload Automation (HAT ID: 3039)
Ernst & Young Global Limited
hace 9 días

Workload Automation is a single point of control for planning, executing & monitoring disparate applications in a distributed and complex IT environment.

With EY’s complex infrastructure, workload automation has been, and will continue to be, a critical service for scheduling a wide range of processes on a variety of systems across 3 global datacenters and beyond.

Workload Automation Team is a 24x7 support system. Members are responsible for monitoring, troubleshooting / escalating workload issues, creation / modifications and deployment of automated workloads in development, acceptance, and production environments.

There are Eight Control M servers controlling over five thousand agents around the world, managing approximately 35K jobs daily.

What are you going to do?

  • Ownership of the workload automation environments to included, but not be limited to : Proactive monitoring of automated processing and taking action on processing failures, various alerts and general work flows within the workload environment.
  • Creating tickets, escalation and documentation of workload processing issues as directed by PSP, or specific instructions embedded in job definitions, mitigating any impact Service Level Agreements and Stakeholders.
  • Managing the batches during planned activity windows involving application enhancements / deployments, disaster recover exercises, password updates, OS and DB patching and monthly reboots.
  • Creating and decommissioning of schedules, following documentation and department protocols.
  • Code / application migration and data fix script execution on Unix / Linux and Windows platforms.
  • Creating and maintaining documentation for supported environments.
  • The role requires the individual to operate as a Subject Matter Expert (SME) within their scope of the workload automation solution providing level 3 production support.
  • This requires the individual to work closely with the sub-team lead for workload automation.

  • Use of their Subject Matter Expert (SME) knowledge in both Control M desktop and Enterprise Manager to provide fault tolerant schedules and alerting.
  • Provide input to our clients in regard to changes to the workload processing when better practices are identified.
  • Seeking various automation opportunities where ever possible, utilizing various EY supported tools .
  • Reviewing Service and Incident tickets and working with support in managing batches in production and non-production environments.
  • Work with application support teams to further escalate issues to management when system availability and Service Level Agreements are in jeopardy.
  • What do we need from you?

  • Bachelor’s degree in computer science or a related discipline, or equivalent work experience.
  • Minimum of 3 years’ experience in workload automation environment (operations and design)
  • Proficient with Control-M Desktop and Enterprise Manager workload automation software- Version 9.0
  • Intermediate knowledge on BIM, AFT, SAP, Self Service within Control-M and SFTP
  • Basic knowledge to navigate through various OS systems and execute scripts (Windows, Unix, Linux, Oracle / SQLPlus), and basic programming a plus.
  • Ability to diagnose, troubleshoot and resolve incidents and manage the ticketing queue (i.e. Service Now or any other ticketing platform)
  • Proficient with MS Excel, Access, Word, Outlook, Visio, Sharepoint and Service Now
  • Additional Skills Requirements :
  • Strong communication and interpersonal skills
  • Strong critical thinking skills
  • Strong understanding of IT
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
  • Customer orientation and responsiveness
  • Ability to deal efficiently with escalations and difficult situations / people under pressure
  • Outstanding self-management, influence management , information presentation
  • English language skills - excellent written and verbal communication
  • Experience working in a global IT environment
  • Basic project management and reporting skills
  • Flexibility in work schedule to accommodate business needs.
  • ITIL training a plus Shift : from Tuesday to Saturday from 4PM to 1AMLocation : Microcentro EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.
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