Posting Date Jun 23, 2022 Job Number 22105611 Job Category Reservations Location The Ritz-Carlton Budapest, Erzsebet Ter 9-10, Budapest, Hungary, Hungary VIEW ON MAP Brand The Ritz-Carlton Schedule Full-Time Relocation?
N Position Type Non-Management Located Remotely? N At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over.
We invite you to explore The Ritz-Carlton. Start Your Journey With Us The Ritz-Carlton, Budapest is based within a 19th century heritage building and it is located in the very heart of Budapest blending elements of tradition and with modern touches.
Our highest mission is to provide genuine care and comfort for our guests. To provide personalized service for our guests and to inspire their life’s meaningful journeys we hire amazing Ladies & Gentlemen who are passionate about hospitality and are willing to go the extra mile to create WOW moments for our guests.
Who are we hiring? Are you passionate about hospitality? Are you looking for a place that inspires you and makes you proud to come to work?
Are you willing to work in an international environment? Are you ready to work at the first luxury hotel of the Marriott International in Hungary?
Are you willing to be part of the largest hotel company of the world? Why working for us? At The Ritz-Carlton, Budapest you do not only work for an iconic brand and take your career to a new level but you will get benefits from the below : Shift allowances on top of your base salary, eligibility to participate in our reservations upselling system Training opportunities from learning a new language to acquiring knowledge of other departments Transfer opportunities around the world within the Marriott International TakeCare Wellbeing activities Employee Recognition (staff parties, employee of the quarter celebrations etc) Travel allowances Meals on duty, Uniform and Laundry services Discounted room, F&B and Spa prices Discounted Breakfast at Budapest Marriott properties Referral Scheme Discount at the following outlets at our property : Bobby Brown, Le Parfum - Zólyomi Zsolt, Twinset, Jo Malone Local Marriott Benefit Card : various benefits provided by our partners like Vapiano, Sugár Bowling & Pub, Dumaszínház, VR Park Budapest, Paniq Room, Estée Lauder, Capital Circus of Budapest, Vígszínház, National Theatre, Flashkart Gokart, Bringóhintó, Amazing Metal Art Gallery, Neverland Escape Room POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests. Answer questions about property facilities / services and room accommodations.
Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system.
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.
anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.