Site Solutions Associate
IQVIA
Buenos Aires, Argentina
hace 1 día

Job Summary

The Site Solutions Associate will assist the project teams in managing the investigator site reimbursement process of invoicing, accounts payables, and budget data entry.

The Site Solutions Associate will be responsible for creating one-time billings for sites within the department’s proprietary systems.

In addition, the Site Solutions Associate will assist with reviewing and distributing emails that are received in the department’s shared mailbox to the proper support team, as well as responding to Level I inquiries.

Level I inquiries are defined as those indicated within the Customer Support SOP. The Site Solutions Associate will also be responsible for various project support and administrative tasks throughout the lifecycle of a study operated within IQVIA Clinical Trial Payments.

Summary of Essential Job Functions

Receives and reviews incoming invoices and contracts via standard mail, email and fax

Generate one-time billings for client sites in department’s proprietary system

Scans and posts site invoices and back up documentation to the billings within proprietary system

Manages Level I site inquiries in the designated case management system

Responds promptly to site inquiries in conjunction with designated department KPIs

Directs advanced / escalated requests and unresolved issues to designated project team

Executes various administrative tasks that support the ongoing lifecycle of a project

Other duties as assigned

Qualifications

  • Bachelor's Degree and 1-2 year’s administrative, accounting or project finance experience or equivalent combination of education, training and experience.
  • Advanced Level of English.
  • Knowledge of Microsoft Office applications.
  • Technical accounting skills.
  • Good analytical and numeracy skills.
  • Customer service oriented
  • Ability to prioritize and coordinate multiple work requirements to meet deadlines.
  • IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.

    We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. Learn more at

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