Lead workshops to asses process fit with system functionality and gather business requirements
Document requirements and processes to support the proposed business goal / business change opportunity
Challenge and identify process improvements
Prioritize the delivery process based on business targets (Volume, Revenue, etc), and evaluate and propose most efficient resourcing scheme.
Evaluate and determine best solution scheme based on Client’s tier.
Provide support and guidance through User Acceptance Testing (UAT), creation of test scripts, analyse and prioritisation of defects.
Support demonstrations of new system functionality, train new users and provide ongoing training to existing users
Working with the Project Manager and Technical Business Analyst on the design, planning and implementation of related projects.
In particular to : help ensure projects are delivered within the agreed time, cost and quality parametersmaintain appropriate audit trails and records of projectsproject manage implementations and workstreamscreating features / PBIs based on the enhancements identified in analysis, providing support in building solutions
Testing and delivery of projects and business improvements prior to implementation
Management of stakeholders and the stakeholder communication plan
Management and mitigation of risks and issues during projects.
Coordinate with Global Solutions Support and Delivery teams priorities, estimates and solutions, and communicate back to business to fit accordingly.
Coordinate with business, regional, global and local technology teams to establish delivery chronograms and Gantt charts.
Preferably educated to degree level or relevant professional qualification in the field of business analysis or certificated evidence of business analysis training courses attended (desirable) or educated to degree level in technical implementation and solutions designing.
Strong English speaking
Business Analyst preferably as part of business change with experience in facilitating workshops, problem analysis, requirements gathering, business case preparation, test plan creation and
Lean facilitation skills and knowledge of Lean process improvement tools (or willingness to learn)
Experience in problem analysis, requirements gathering, business case preparation, test plan creation, producing training and support materials
Experience of working with IT departments and supporting the development, testing and maintenance of IT systems in a business role (not IT role)
Has an understanding and experience of the full project lifecycle and required documentation
Experience of the insurance / financial sector is desirable
A broad understanding of operational insurance processes ( new business, renewals, mid-term adjustments is desirable)
Technical background or experience, preferrable had being part of a development team.
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