Shift
Sunday - Thursday, 1 : 00 pm 10 : 00 pm
Work from home : 2 times a week (Sundays included)
Responsibilities
Operations management
Provide support, guidance and direction to Presentations Specialists, and ensure methodologies and processes are followed and clients are receiving solutions in a timely and useful way
Use metrics to understand and closely monitor operational performance e.g. demand vs. capacity fluctuations and forecasting of staffing requirements to optimize output
Responsible for the day-to-day management and overall supervision of their local team members. This includes daily work in progress, as well as recruitment, training, staffing, skills development and performance management
Understand and ensure adherence to regional policies - HR, Compliance and all departmental policies and procedures as well as health / safety regulations, including any location-specific guidelines
Foster and maintain positive, professional work environment that promotes inclusivity, engagement, and rapid solutions for clients.
Provide feedback and support, solicit and respond to staff feedback and ideas, remove obstacles, and monitor and enhance morale
Actively seek opportunities to improve processes, technology, services and client satisfaction, and lead implementation of those improvements locally and globally
Keep the global management team aware of issues affecting the center operations, create appropriate mitigation strategies and lead implementation efforts
Client management
Cover a number of lines of business within the Investment Bank and build trusted relationships with senior stakeholders (Group Head, Business Managers, Resource Managers) and junior resources (Analysts / Associates), in order to understand business requirements and implement strategies which support the Bank’s ability to win deals
Working with GCFO Strategy continuously deepen understanding of individual client needs and the needs of IB as a whole.
Identify opportunities to improve GCFO’s ability to meet them, recommending required changes in services / processes
Understand the environment and make recommendations, supported by key metrics and thoughtful analysis. Good storytelling and presentation skills (written and verbal) are essential
Able to confidently challenge existing ways of working, both on the GCFO and Client side, in order to recognize opportunities and identify innovative solutions that add real value to clients
Required skills : Technical
General understanding of Investment Bank business development process, and familiarity with investment banking terminology and commonly used investment banking charts, tables, text pages and graphics
Strong working knowledge of Microsoft Word, Excel and PowerPoint, including advanced functions. Some knowledge of other advanced graphics programs (Photoshop, Illustrator etc.) is helpful
In first 90 days, Operations Managers are expected to gain proficiency in JPMorgan PP+ templates, departmental business applications (WX, Dealworks, etc.
Ongoing, they should gain knowledge of other toolsets related to their team (ARCMap, CFIT, Adobe products, etc.)
Knowledge of the applications, systems, processes and procedures used in the Business research Center
Project management : Ability to outline a plan to improve processes as well as test and implement new systems as required.
Be able to lead a team, coordinate and bring reasonable closure to outstanding items
Required skills : Interpersonal and Behavioral
Exceptional client focus with commitment to delivering consistently excellent client service and to continuously improving client satisfaction with service offerings
Excellent relationship building skills both in person and virtually
Strong and proactive leadership and team-building skills
Expertise in issue and conflict resolution
The ability to communicate and coordinate effectively verbally and in writing with staff, colleagues, management, internal clients and outside vendors
Ability to solve most problems and overcome barriers through use of management, operational, technical, analytical, finance and / or other expertise, escalating, as appropriate, to senior management
Strong process mapping and improvement (current vs. future state)
Strong project management, including documentation and timelines 
