Operations Manager
JPMorgan Chase and Co
hace 4 días


Sunday - Thursday, 1 : 00 pm 10 : 00 pm

Work from home : 2 times a week (Sundays included)


Operations management

  • Provide support, guidance and direction to Presentations Specialists, and ensure methodologies and processes are followed and clients are receiving solutions in a timely and useful way
  • Use metrics to understand and closely monitor operational performance e.g. demand vs. capacity fluctuations and forecasting of staffing requirements to optimize output
  • Responsible for the day-to-day management and overall supervision of their local team members. This includes daily work in progress, as well as recruitment, training, staffing, skills development and performance management
  • Understand and ensure adherence to regional policies - HR, Compliance and all departmental policies and procedures as well as health / safety regulations, including any location-specific guidelines
  • Foster and maintain positive, professional work environment that promotes inclusivity, engagement, and rapid solutions for clients.
  • Provide feedback and support, solicit and respond to staff feedback and ideas, remove obstacles, and monitor and enhance morale

  • Actively seek opportunities to improve processes, technology, services and client satisfaction, and lead implementation of those improvements locally and globally
  • Keep the global management team aware of issues affecting the center operations, create appropriate mitigation strategies and lead implementation efforts
  • Client management

  • Cover a number of lines of business within the Investment Bank and build trusted relationships with senior stakeholders (Group Head, Business Managers, Resource Managers) and junior resources (Analysts / Associates), in order to understand business requirements and implement strategies which support the Bank’s ability to win deals
  • Working with GCFO Strategy continuously deepen understanding of individual client needs and the needs of IB as a whole.
  • Identify opportunities to improve GCFO’s ability to meet them, recommending required changes in services / processes

  • Understand the environment and make recommendations, supported by key metrics and thoughtful analysis. Good storytelling and presentation skills (written and verbal) are essential
  • Able to confidently challenge existing ways of working, both on the GCFO and Client side, in order to recognize opportunities and identify innovative solutions that add real value to clients
  • Required skills : Technical

  • General understanding of Investment Bank business development process, and familiarity with investment banking terminology and commonly used investment banking charts, tables, text pages and graphics
  • Strong working knowledge of Microsoft Word, Excel and PowerPoint, including advanced functions. Some knowledge of other advanced graphics programs (Photoshop, Illustrator etc.) is helpful
  • In first 90 days, Operations Managers are expected to gain proficiency in JPMorgan PP+ templates, departmental business applications (WX, Dealworks, etc.
  • Ongoing, they should gain knowledge of other toolsets related to their team (ARCMap, CFIT, Adobe products, etc.)

  • Knowledge of the applications, systems, processes and procedures used in the Business research Center
  • Project management : Ability to outline a plan to improve processes as well as test and implement new systems as required.
  • Be able to lead a team, coordinate and bring reasonable closure to outstanding items

    Required skills : Interpersonal and Behavioral

  • Exceptional client focus with commitment to delivering consistently excellent client service and to continuously improving client satisfaction with service offerings
  • Excellent relationship building skills both in person and virtually
  • Strong and proactive leadership and team-building skills
  • Expertise in issue and conflict resolution
  • The ability to communicate and coordinate effectively verbally and in writing with staff, colleagues, management, internal clients and outside vendors
  • Ability to solve most problems and overcome barriers through use of management, operational, technical, analytical, finance and / or other expertise, escalating, as appropriate, to senior management
  • Strong process mapping and improvement (current vs. future state)
  • Strong project management, including documentation and timelines
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