Experience - Associate Job Function - Information Technology Employment Type - Full-time Job Description - Inside ADman, the Support Team is the link between users and the applications developed by the rest of the Tech Team.
Users are mainly internal to the company, so they have a fair level of knowledge of technicalities. They are still users though.
You will be responsible of giving proper assistance to these users. That means help them get things done. Any business knowledge you may need will be provided by the company.
You will mainly help solve things like discrepancies in numbers from live campaigns, or plain misconfigurations of a URL for some site, or help diagnose some player problem.
Your manager will be based in Spain, and you will be based in Argentina. You will give support to users from several countries in LATAM and also from US.
As a technical support employee, you’ll be also monitoring and maintaining the computer systems and networks within Argentina offices.
If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.
Tasks can include installing and configuring computer systems, diagnosing hardware / software faults and solving technical problems, either over the phone or face to face.