Customer Care Specialist LATAM
thefork
Buenos Aires, Argentina
hace 1 min

TheFork, a Tripadvisor® Company is the leading online restaurants reservation platform in Europe, Australia and Latin America, with a network of more than 80,000 restaurants worldwide, more than 30.

5 million monthly visits and present in +22 countries around the globe.

TheFork connects restaurants and diners.

Through TheFork (website and application), as well as through Tripadvisor, users can easily select a restaurant according to preference criteria (such as the localisation, type of cuisine, restaurant type and average price), consult user reviews, check real-time availability and instantly book online.

From the restaurants side, TheFork provides them with a software solution, TheFork Manager, which enables restaurants to optimize reservations management, streamline operations and ultimately improve service and revenues.

TheFork team aims to inspire and enable people to confidently discover, experience and share food. We operate under a shared set of values that define how we do business and how we interact with our colleagues, our partners, our customers and our food community.

We strongly believe that building a diverse workforce of people from all walks of life helps us have a richer, more vibrant, more successful workplace.

Responsibilities

  • Handle incoming requests via phone, email and chat.
  • Provide technical support, related to our Software and App s for both B2B and B2C customers.
  • Give guidance on the daily usage of the software’s that we provide to both restaurants and end-users.
  • Skills and experience :

  • Minimum two years proven experience as a Customer Service Representative. (If you have some experience in the restaurant sector or similar areas is a big plus, but not a must)
  • Spanish as native language and very fluent level of Portuguese and English, other language is a plus.
  • Enjoy a multitasking environment
  • You re open-minded and are able to create strong relationships with your customers and colleagues.
  • You continuously care about your customer needs, trying to make their experience unique and satisfactory.
  • Some technological knowledge and troubleshooting experience in a customer support environment will be considered as a plus.
  • Someone that is well organized and that is looking for a challenge.
  • LI-AH2

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