IT Onsite Support - Madrid
Madrid, M, ESP
hace 2 días

Our Team :

Our Bloomberg On-Site Support (BOS) teams provide 24 / 7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries.

Our customers rely on our technology and the support that we deliver to them to be able to do their job in a multifaceted, demanding, and technology-focused environment.

You are key to engaging our customers. If a trader can't access Bloomberg, and telephone support can't fix the problem, then they come to you for your expertise.

You will visit the client locally, use your initiative, emotional intelligence and quick thinking to get the customer back on track for success.

Our unwavering dedication to the principle that customers come first has allowed us to add real value to the company. We operate as Technical Account Managers when we are on site and make valuable contributions to our clients because of our expertise within Bloomberg.

We also collaborate closely with Bloomberg Technical Operations teams. We pride ourselves in offering an excellent customer solution focused service.

We seek to listen, understand and pre-empt client needs as well as deliver personal, on-the-ground assistance. We are also core to spotting gaps and opportunities and implementing changes.

We will trust you to :

  • Be a hardworking learner - there is always something new happening at Bloomberg
  • Maintain an outstanding level of customer service, internally and externally
  • Ensure all work is logged and updated using our ticketing system
  • Have the ability to work under stress and multitask effectively
  • You should have :

  • Great communication skills, including fluency in written / spoken English and Spanish
  • Good listening and problem-solving skills
  • Ability to work on call for occasional evening or weekend work
  • A valid driving license
  • We would love to see :

  • Experience in a client facing role
  • Experience working with PC software / hardware
  • Experience with Networks
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