HR Service Center Team Lead
Lenovo
William C Morris, Buenos Aires, Argentina
hace 6 horas
source : Fidanto

Position Description This position is responsible for managing day to day operations of HR Service Center team ensuring appropriate work allocation among the HR Service Center team to ensure employee acute s contacts are dealt with and managed according to HRSC standards and service level agreement The role monitors performance against HRSC targets and modifies processes workflow staffing and other resources to achieve target results Works closely with Tier 2 team leads to ensure prompt and appropriate issue resolution are passed off effectively from the HR Service Center The role also manages HR Service Center staff to promote individual development and career growth as well as provide for sufficiency of back up capabilities Part of the position responsibility is also regular liaison with the HRSC Manager providing the HR Service Center service performance escalating issues with proposed resolutions and providing additional support on lsquo project rsquo activities as and when required to support the HRSC Manager The role supports the Service Centre Manager in ownership of the query management ensuring adherence to all of the service level agreements Main Responsibilities amp Tasks Manages day to day operations of HR Service Center team ensures appropriate work allocation among the HR Service Center team to ensure incoming chats calls and emails are dealt with and managed according to HRSC standards and service level agreement Monitors performance against HRSC targets and modifies processes workflow staffing and other resources to achieve target results Works closely with Tier 2 team leads to ensure prompt and appropriate issue resolution are passed off effectively from the HR Service Center Manages HR Service Center staff to promote individual development and career growth as well as provide for sufficiency of back up capabilities Regular liaison with the HRSC Manager providing the HR Service Center service performance escalating issues with proposed resolutions and providing additional support on lsquo project rsquo activities as and when required to support the HRSC Manager Position Requirements Fluency in English in both written and verbal is required Advanced use of Microsoft Office tools such as Outlook Excel Power Point and Word Excellent verbal and written communications skills required Good organizational planning interpersonal and people leadership skills Able to build relationships with other HR Areas and other internal external Stakeholders Good presentation skills are required as well 2 months of Team Leader experience preferably in combination with previous experience on HR Operations or HR related nice to have Lenovo

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