POSITION PURPOSE : Responsible for handling AR and collection risk including collection of overdue invoice activities, escalation of inquiries identified through collection activities.
Responsible for customer credit analysis for the Latam & Brazil markets. Dotted line supervisory responsibility for the Cash Appliers and Accounts Receivable analysts.
JOB RESPONSIBILITIES : Understand credit, AR, cash application & collection policy and procedures. Understand the full end to end order to cash life cycle in order to design collection strategies, sufficiently performcustomer collection activities and resolve customer complaints / inquiries Support the in-market BFS team to prepare annual / periodic credit review on all customers Monitor blocked orders due to credit and propose / approve (based on GOA) releases regularly Release blocked orders held for collection reasons based on customer situation and feedback.
Seek businessapproval as needed to release orders / take appropriate actions Conducts annual and interim credit reviews for customers in Latam & Brazil markets Review aging report by customer on a regular basis to ensure invoices and credits are cleared in a timely manner.
Manage and assist Collectors when needed for customer collections and disputes. Identify appropriate customers and block orders in support of resolving past due collection issues Contact customers to prevent and resolve past due AR Execute dunning strategies Escalate collection issues to business as needed Prepare management reports including reports on aged debt, DSO, and other KPI and SLA measures as required Prepare reporting and documentation for consumption by other departments (e.
g. A / R ledger activity report, BadDebt calculation details for General Accounting) Perform operational SLA and KPI reporting and tracking Perform credit and debit memos activities Support Back Office Manager in team management ADDITIONAL RESPONSIBILITIES : Support internal and external audits Support special Order to Cash projects KNOWLEDGE, SKILLS, and COMPETENCIES : Education / Experience Four-year undergraduate degree Pharmaceutical industry experience preferred Fluent in English Functional Strong interpersonal skills Collections / Order to Cash experience Knowledge of Accounts Receivables Ledger Ability to assess and promptly resolve problems Strong quantitative and analytical skills Technical Ability to use SAP Advance knowledge and use of office productivity tools (MS Office, Lotus Notes, etc.
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