Senior Application & Environment Support
J.P. Morgan
Buenos Aires, Argentina
hace 6 días

RESPONSABILITIES

Provide a direct service for the application development teams by gathering initial requirements for an environment build, building the environment and ongoing support of the environment.

Work on significant number of Infrastructure projects apart of BAU (detailed above) which includes all the procedures of a software lifecycle starting from planning till implementation and testing.

A few flavors of these projects are platform migration, datacenter exit, Test environments builds as per regulatory changes, operating system migration, RDBMS upgrade etc.

Scope of work includes :

  • Ensuring SOD’s and SOW’s are all good
  • Encouraging and implementing automation
  • Trade Flow issue investigation and coordination
  • Tech refreshes, Migrations, Rationalizations
  • Project Management of technical programs like Sybase16, implementation
  • Functional Programs support
  • Environment support
  • Application Support
  • Application Build management
  • Managing lower Env deployments
  • Managing and developing tools that support all of above points.
  • Coordinate and implement the setup of application infrastructure on new non-production environments (Development and all sort of Testing)

    Identification and resolution of any issues raised against non-production environments in a timely and effective manner, taking the end to end ownership of the user issue.

    This includes the escalation of critical incidents and identification of patterns in recurring incidents

    Develop and maintain knowledge of all Equities, F&O and cash market applications, product sets and underlying technologies.

    Implement improvement activities for the process and large number of tools that are currently being used by the team.

    Incident Resolution :

  • Acts as the first point of support for application incidents
  • Receives and logs calls from clients using appropriate processes, procedures and technology
  • Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
  • Assists in the translation of solutions into technical requirements
  • Develops and utilizes appropriate tools to perform work
  • REQUIRED EXPERIENCE

    2 years of experience in a support role

    3 years of experience in Unix including good Shell Scripting

    2 years of experience in SQL / Sybase

    Requires a logical approach to problem solving

    Python

    Familiar with quality guidelines, standards and procedures

    Experience as an Application Service Delivery Analyst or a Production System Administrator

    Good understanding of demand based lifecycle and importance of customer communication.

    Knowledge of Investment Banking

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