Provide a direct service for the application development teams by gathering initial requirements for an environment build, building the environment and ongoing support of the environment.
Work on significant number of Infrastructure projects apart of BAU (detailed above) which includes all the procedures of a software lifecycle starting from planning till implementation and testing.
A few flavors of these projects are platform migration, datacenter exit, Test environments builds as per regulatory changes, operating system migration, RDBMS upgrade etc.
Scope of work includes :
Coordinate and implement the setup of application infrastructure on new non-production environments (Development and all sort of Testing)
Identification and resolution of any issues raised against non-production environments in a timely and effective manner, taking the end to end ownership of the user issue.
This includes the escalation of critical incidents and identification of patterns in recurring incidents
Develop and maintain knowledge of all Equities, F&O and cash market applications, product sets and underlying technologies.
Implement improvement activities for the process and large number of tools that are currently being used by the team.
Incident Resolution :
2 years of experience in a support role
3 years of experience in Unix including good Shell Scripting
2 years of experience in SQL / Sybase
Requires a logical approach to problem solving
Familiar with quality guidelines, standards and procedures
Experience as an Application Service Delivery Analyst or a Production System Administrator
Good understanding of demand based lifecycle and importance of customer communication.
Knowledge of Investment Banking