In this role, you will provide technical assistance to computer system users. Using a ticket queue, you will work based on priorities and ITIL best practices.
You will answer questions or resolve computer problems for users in person, via telephone or from remote location. You may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems.
Additional responsibilities will include participating on project teams for departmental tasks, including but not limited to Video Conferencing scheduling and testing, evaluating new products and upgrades, and off site special projects.
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