Manager, Customer Service
Flowserve
Mendoza, Argentina
hace 4 días

Company Overview :

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve.

As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions.

Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety.

Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Position Description :

Oversees the processing, reporting, and resolution of

all warranty claims

  • Ability to concurrently manage multiple warranty claims
  • on a wide variety of company equipment

  • Familiar with all company products;
  • their assembly, testing, shipment, use in the field and markets of use

    Responsible for the closure of corrective actions as they relate to warranty

    claims

  • Responsible for ensuring warranty items are expedited through the shop
  • and delivered to customer on agreed upon date

    Position Requirements : BS Mechanical Engineer

    BS Mechanical Engineer

  • Manufacturing experience
  • required within a heavy machinery environment, rotating equipment preferred

  • Five
  • 5+) years minimum experience in field installation / startup experience

  • Strong
  • verbal and writing skills

  • Familiar with Flowserve products
  • Be able to work
  • independently and in a team environment

  • Report writing and technical memos
  • effective oral communications interpersonal skills

  • Basic project management
  • skills

  • Accountability and execution for completing work timely and the
  • specifications

  • Conveys pump industry market knowledge
  • Demonstrates in-depth
  • knowledge and breath in engineering principals

    Preferences :

    Provide timely reporting of warranty performance.

    Act as point of contact for customers on all warranty related issues and or

    claims.

  • Review warranty claims and provide recommendations on accepting or
  • denying claim.

  • Maintain warranty database, (ie. enter, review and process
  • claims for all products related to the Vernon FSG facility).

  • Coordinate with
  • other departments to resolve issues as they relate to warranty claims.

    Coordinate with other departments to determine cause and to issue any necessary

    corrective actions.

  • Recommend improvements to company procedures to reduce
  • warranty claims.

  • Responsible for supporting the transition from shipped
  • product to field support activities handled by other internal Flowserve groups.

  • Track and monitor the claims process and quickly resolve any open issues with
  • the customers, distributors and or internal parties.

  • Review warranty
  • documentation for the purpose of validating Flowserve warranty claims.

  • Support
  • Flowserve in processing of claims selected for review through the systematic

    examination of all customer warranty claims according to policy.

  • Determine
  • warranty repair eligibility in accordance with program guidelines.

  • Provide
  • customer with feedback on warranty claim issues detected.

  • Escalate unresolved
  • issues to Quality Manager and or Senior Manager as required by policy.

    Provides training to direct reports, engineering and customers on all warranty

    procedures when necessary.

  • Performs other duties and responsibilities when
  • required by top management.

  • Coordinate / drive quick resolution for Customer
  • Service CAR process.

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